FAQ
Frequently Asked Questions (FAQs)
Below are some of the most common questions we receive. Your satisfaction is important to us, and we continuously improve our services to provide you with a smooth and reliable shopping experience.
If you need further assistance, please contact us at support@theinfinitygo.com.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery (COD) is available for most locations across India.
When will my order be delivered?
Orders are typically delivered within 2 to 6 business days. Delivery timelines may vary depending on the product and your location.
Do you offer free shipping?
Yes, we provide free shipping across India on all eligible orders.
What is your return and refund policy?
We offer a simple 5-day return and refund policy in case of any issues with your order. Please refer to our Return Policy page for complete details.
When will I receive my tracking details?
Tracking information is usually shared within 1–2 business days after your order is confirmed.
Will I receive an order confirmation?
Yes, you will receive an order confirmation email shortly after placing your order.
If you do not receive it within 12 hours, please contact our support team.
Who should I contact for order-related issues?
For any questions or concerns regarding your order, please email us at support@theinfinitygo.com.
What payment methods do you accept?
We accept credit cards, debit cards, UPI, net banking, and Cash on Delivery for most serviceable areas.
Is the checkout process secure?
Yes, all transactions on our website are protected using secure payment gateways to ensure your information remains safe.
How can I cancel my order?
To cancel an order, please email your order number to support@theinfinitygo.com within 12 hours of placing the order.