Refund policy
Returns & Refunds
At Theinfinitygo, we're committed to quality products and a reliable shopping experience. Here's how returns, exchanges, and refunds work.
5-day return window — contact us within 5 days of delivery for a return or exchange authorization.
- Returns and exchanges are accepted within 5 days of delivery.
- The product must be unused, in original condition, and in original packaging.
- Applicable only if the product is damaged or not working properly.
- Only for orders placed directly on the Theinfinitygo website.
To process a return, share a clear video of the damaged or defective product with our support team. For exchanges, place a new order for the replacement — we'll process the return on the original item once verified.
- Once received and inspected, refunds are processed within 3–5 business days.
- Refunds are credited to the original payment method.
- No refund after 5 business days? Contact support@theinfinitygo.com.
- Change of mind after placing the order.
- Customer no longer wants the product.
- Incorrect product selection by the customer.
Once an order is confirmed, it forms a legally binding purchase agreement between the buyer and Theinfinitygo.
To cancel an order, please contact us at support@theinfinitygo.com as soon as possible.
- Orders can be cancelled only before they are shipped.
- Once an order has been dispatched, cancellation requests cannot be accepted.
For any questions related to returns, refunds, or cancellations, please reach out to our support team at support@theinfinitygo.com.
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